Legal
Privacy Policy
Last updated: June 11, 2026
Profit Hawk (“we,” “us,” or “our”) operates the Profit Hawk bookkeeping platform (the “Service”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over it. By using the Service, you agree to the practices described here.
1. Information we collect
1.1 Account information
When you create an account we collect your email address and a hashed password. You may optionally add your name, business name, and tax information to support report generation. We do not store raw passwords — only a bcrypt hash.
1.2 eBay marketplace data
When you connect your eBay account, we obtain an OAuth access token from eBay and use it to retrieve your order history, transaction fees, payout records, and refund data via the eBay Developer APIs. We store this data in your account so you can view reports, reconcile payouts, and export records. We do not store your eBay username or password — only the OAuth token issued by eBay.
1.3 Financial data you enter
You may manually enter cost of goods sold (COGS), inventory lot details, mileage records, business expenses, and other financial data. This data is stored in your account and used solely to generate the reports and reconciliations you request.
1.4 Usage and technical data
We automatically collect standard log data when you use the Service: your IP address, browser type, pages visited, time spent, and error events. This data is used to operate, debug, and improve the Service. We use PostHog and/or Google Analytics 4 for aggregated analytics; both are configured to anonymize IP addresses.
1.5 Cookies
We use strictly necessary cookies to maintain your login session. We use analytics cookies (with your consent where required by law) to understand how the Service is used. We do not use advertising or third-party tracking cookies. You can disable cookies in your browser, but the Service will not function without session cookies.
2. How we use your information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Sync and reconcile your eBay orders, fees, and payouts
- Generate profit reports, tax exports, and reconciliation summaries
- Send transactional emails (password resets, sync status alerts, billing receipts)
- Respond to your support requests
- Detect and prevent fraud, abuse, or unauthorized access
- Improve the Service through aggregated, de-identified analytics
- Comply with applicable legal obligations
We do not sell your personal data. We do not use your individual financial data to train AI models without your explicit opt-in consent.
3. Third-party services
3.1 eBay
Profit Hawk integrates with eBay via the eBay Developer APIs. Your use of eBay is governed by eBay's own Privacy Policy and User Agreement. Connecting your eBay account authorizes Profit Hawk to read your sales and transaction data on your behalf.
3.2 OpenAI
Profit Hawk may use OpenAI APIs to generate draft eBay listings from item descriptions you provide. If you use this feature, the item description text you submit is sent to OpenAI for processing. We do not send your financial data, personal details, or account information to OpenAI. OpenAI's use of API data is governed by their API data usage policies.
3.3 Payment processing
Subscription billing is handled by a PCI-compliant payment processor. We do not store your full credit card number on our servers. Your billing information is subject to the payment processor's privacy policy.
3.4 Infrastructure
We host the Service on cloud infrastructure providers (such as AWS, Hetzner, or similar). These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.
4. Data retention
We retain your account data for as long as your account is active. If you cancel your subscription, your data remains accessible in read-only form for 90 days, after which it is deleted from our production systems. Backups are purged on a rolling 30-day cycle. You may request earlier deletion by contacting us at support@profithawk.pro.
Aggregated, de-identified analytics data may be retained indefinitely as it cannot be used to identify you.
5. Security
We protect your data using industry-standard measures: encrypted connections (TLS 1.2+) for all data in transit; encryption at rest for sensitive stored data; access controls that limit which employees can access production data; and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security — but we take it seriously and respond promptly to security incidents.
If you discover a security vulnerability, please report it to support@profithawk.pro. We will acknowledge your report within 48 hours.
6. Your rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate data
- Deletion — request deletion of your account and associated data
- Portability — request your data in a machine-readable format
- Objection — object to certain processing activities
- Withdrawal of consent — withdraw consent at any time where processing is based on consent
To exercise any of these rights, email us at support@profithawk.pro. We will respond within 30 days. We may need to verify your identity before fulfilling a request.
7. Children
The Service is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email (to the address on your account) and by updating the “Last updated” date at the top of this page. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
9. Contact
If you have questions about this Privacy Policy or your data, contact us at:
Profit Hawk
Email: support@profithawk.pro